Insights from an engineer: Kasey Boxleitner

Q. What interested you most about the role of sales engineer and serving Trane’s technical customers?
A. What interested me the most about being a sales engineer is that you get to use your engineering degree, but you don’t have to necessarily sit behind a desk all day and just be a drafter or staring at CAD. I did that at a couple of my internships, and I was not impressed. With Trane, being a sales engineer means you get to wear different hats, you get to work on hundreds of projects at a time and every day is different. It’s so dynamic. It’s a lot of fun.

Q. What is unique about working with engineers vs. other roles like owners or facility operations?
A. The most unique thing about working with engineers is that they let you get involved in the project early so you get to be there for the design phase. When you’re working with facilities or mechanical contractors, it’s after the plans have already been made, the design is set in stone. With the engineer, you get to be there from the start and your ideas get to be implemented into the original plan. It’s a lot of fun, instead of just solving a problem that is already out there tangibly messing things up, you get to be there from the start and be part of the original solution.

Q. In what ways do you find it best to differentiate Trane through our complete systems offerings?
A. Trane has equipment, controls, and services, so we can support the project through the entire lifecycle from design to implementation to any problems that may arise in the future. And we have our full Trane Design Assist, so you can do controls drawings from the ground up. We’ve got Trane Select Assist, which identifies the best product for any project. It’s a one-stop-shop for engineering customers looking for an entire system design. We’re not going to just give you a piece, we’re going to give you a solution.

You have the full support of Trane behind you. Even if you just go to an equipment account manager, they can always ask a controls account manager for help and vice versa.

Q. Why is it important to leverage our value proposition around Trane’s depth and diversity of expertise? Our teams, our people, our history?
A. The best thing about Trane’s value proposition is that you have the full support of Trane even if you’re going to one specific person. As an account manager, you get to be the face of this company that has years and years of support.

Trane has more than 100 years of experience. Not only do you have the modern-day equipment, you have the years and years of trial and error, learning what works and what doesn’t. So, an account manager might be one person calling on an account or two if you have a team; but you really have the full support of this massive company to make sure that everything goes smoothly and that your equipment works how it’s intended. 

Q. What about Wellsphere and sharing our “healthier buildings” messaging resonates most with you?  
A. What resonated with me about Wellsphere and our goal for healthier buildings was that it aligns directly with what Trane has been saying for years. The first thing that Trane always says is “make buildings better.” It wasn’t hard for us to expand with an IAQ area during these last couple of years because it was something that Trane has already been focused on. 

Q. In your experience, what about Wellsphere and sharing our “healthier buildings” messaging resonates most with our customers?
A. I believe the part of Wellsphere that resonates the most with our customers is that we have this wide array of products for them. We don’t believe in a one-size-fits-all approach. So, we want to make sure that we know what it is that they’re looking for and then we can provide the solution to meet their need.

Q. What’s your why? Why gets you up and keeps you motivated every day to come into work and to give it your all?
A. I think the first part of my “why” is that I believe in Trane’s why, which is improving the energy efficiency of the world. I want to help achieve this in whatever way I can. The second part of my “why” would be that HVAC, while not the most glamorous of industries, is absolutely necessary and it’s everywhere from your home to your hospitals to labs – even high tech. It touches every industry, and everybody needs it. If there’s a need and I have the capability to help in designing and implementing those solutions, then I want to be able to do that to make our customers’ lives a little bit easier.

Trane is a strategic business of Trane Technologies, a global climate innovator. Trane Technologies brings bold thinking to our customers to advance the conversation on sustainability and achieve more through sustainable climate solutions for buildings, homes, and transportation. We're leading the way to a better future, and we boldly go.